Refund policy

REFUND POLICY

We want you to be happy with what you ordered. If our foot patches are not for you, contact us within 30 nights of delivery and we will refund you in full.

How to request a refund

Get in touch using the details on our contact page, quoting your order number. You do not need to explain why, and you do not need to send anything back — including a part-used bag. Once your refund is approved we will issue it to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear.

Damaged or incorrect orders

If your order arrives damaged, or it is not what you ordered, contact us with a photo and we will replace it or refund you — whichever you would prefer.

Orders that have not arrived

Most orders arrive within 7–15 days of dispatch. If more than 30 days have passed since you received tracking and your parcel has not arrived, contact us and we will resend your order or refund you in full.

Cancellations and changes

If you need to cancel or change an order, contact us as soon as you can. We can usually stop an order before it leaves our supplier, which is 1–3 business days after you place it. After that point we will treat your message as a refund request under the terms above.

Exchanges

We sell a single product in different quantities, so we do not run exchanges. If you ordered the wrong bundle size, contact us — we will refund you and you can reorder the size you wanted.